Privacy Policy
1. Personal information we use
1.1. Information we collect directly from you
1.2. Information we collect automatically from your devices when using the Services
2. How we use your personal information and the basis on which we use it
3. Your rights over your personal information
5. Information Security and Retention
6. International Data Transfers
8. How we handle “Do Not Track” requests
9. Changes to this Privacy Policy
10. Additional Disclosures for California Residents
11. Contacting Us
12. Definitions and legal references
This Privacy Policy was last updated on September 27, 2023.
Quorum Business Solutions, Inc. and its affiliates (collectively, “Quorum”, “we” or “us”) is committed to safeguarding the privacy of its website and product users (“Users” or “you”) in accordance with this privacy policy (“Privacy Policy” or “Policy”).
Please read the following Privacy Policy to understand how your Personal Information may be collected and processed through your use of all our websites: www.quorumsoftware.com, quorumsoftware.com, resources.quorumsoftware.com, training.quorumsoftware.com and events.quorumsoftware.com (the “Website”), as well as any of our products that link to this Privacy Policy (together with Websites, the “Services") and your rights in relation to this information.
This Privacy Policy does not cover our use of information collected through any other means. Capitalized terms are defined at the end of this Policy.
Where we process Personal Information in our capacity as Processors in connection with our products, we do so on behalf of, and according to instructions from, our customers. Please note that this Privacy Policy does not cover such processing activities. In order to obtain additional information, please consult the privacy policy of the respective organizations (often your employer) for further details.
This document contains a section dedicated to California residents and their privacy rights.
1. Personal Information we use
1.1 Information we collect directly from you:
The categories of information that we may collect directly from you are:
- Personal details (e.g. first name, last name);
- Business contact information (e.g. phone number, postal address, email address, job title and company type;
- User access credentials;
- Survey responses and testimonials (e.g., customer satisfaction, new feature suggestions, experience with Services);
- Details of the products/services (e.g., product interest);
1.2 Information we collect automatically from your devices when using the Services:
f. Service usage data (e.g., IP address, device identifiers, general location of user, access dates/times, login attempts, aspects of the Services interacted with).
Users are free not to communicate their Personal Information with the understanding that it may limit the availability or the functioning of the Service that your organization has licensed. Users who are uncertain about which Personal Information we need to provide you with the functioning of the Service are welcome to contact Quorum using the contact details below.
Users are responsible for any third-party Personal Information that they obtain, publish or share through the Services and confirm that they have provided this Privacy Policy to the third party and, where required, obtained the third party’s consent to provide the Personal Information to Quorum.
We do not collect any sensitive or special category data about you.
2. How we use your Personal Information and the basis on which we use it:
We use your Personal Information for the following purposes:
- Identification and authentication: We use your identification information to verify your identity when you access and use our Services, or otherwise engage with us, and to help ensure the security of your Personal Information. This is necessary to provide the requested Services.
- Service operations: We process your Personal Information to provide the Services that you request, and address your enquiries and requests.
- Service improvements: We analyze Usage Data, including site analytics, to continually improve the user experience.
- Communications: Communications with you may include providing information about changes to our terms and conditions, updates regarding our services, or responses to questions you raise.
- Marketing and Advertising: We may use your Personal Information to build a profile about you, to understand your preferences, contact you with newsletters, marketing and offers relating to products and services offered by us and/or other members of our group, and to help determine which marketing materials (for example, region-or sector-focused) would be more relevant and of interest to you or other business contacts, unless you have opted out of marketing, or we are otherwise prevented by law from doing so. We also use your survey responses and testimonials for marketing purposes, as your experiences may be of interest to other users or potential users.
- Complying with our legal obligations: We may process your Personal Information to comply with legal or regulatory requirements to which we are subject and cooperate with regulators and law enforcement bodies.
- Exercising our rights: We may use your Personal Information to exercise our legal rights where it is necessary to do so, for example to detect, prevent, and respond to intellectual property infringement claims or violations of law, or to detect breach of licensing rights (e.g., access to the Services from regions outside the scope of your license).
Our Services use analytics to help improve both the user experience and functionality. We use external services, including Google Analytics, to attain real-time statistics on use and navigation of the Website, including page views, traffic patterns, visit counts, and visit statistics.
Under certain data protection laws, Quorum must have a legal basis to process Personal Information relating to Users. In most cases, the legal basis will be one of the following:
- To fulfil our contractual obligations to Users - provision of Personal Information is necessary to fulfil our contractual obligations with you (for example to provide our Service);
- To meet our legitimate interests - processing is necessary for the purposes of the legitimate interests pursued by Quorum. For example, to understand how you use our Service, to enable us to derive knowledge from that, to enable us to develop new services and with respect to Service operations and Communications as described in the section above. When we process Personal Information to meet our legitimate interests, we put in place safeguards designed to ensure that your privacy is protected and designed to ensure that your interests or fundamental rights and freedoms are not overridden by our legitimate interests.
- To comply with our legal obligations - we may process your Personal Information to comply with our legal or regulatory requirements, such as obtaining proof of your identity to enable us to meet our anti-money laundering obligations;
- To provide Users with personalized services when we have consent – we may obtain your consent for one or more specific purposes, including where we are required to do so by law (e.g. for marketing and advertising purposes). See the section below on “Your Rights” for information on your right to withdraw your consent.
3. Your Rights over your Personal Information
Users may exercise certain rights regarding their Personal Information processed by Quorum, subject to applicable local law and any applicable exceptions under applicable law. In particular, Users may have the right to do the following:
- Withdraw their consent at any time. Users have the right to withdraw consent at any time where they have previously given their consent to the processing of their Personal Information, and can exercise this right by contacting us using the details at the end of this Policy.
- Object to processing of their Personal Information. Users may have the right to object to Quorum's processing of their Personal Information.
- Access their Data. Users may have the right to obtain a copy of their Personal Information.
- Seek rectification. Users have the right to ask for their Personal Information held by us to be updated or corrected.
- Restrict the processing of their Personal Information. Users may have the right to request the restriction of our use of their Personal Information.
- Have their Personal Information deleted or otherwise removed. Users may have the right to erase their Personal Information.
- Receive their Personal Information and have it transferred to another controller. Users may have the right to receive their Personal Information in a usable electronic format and, if technically feasible, to have it transmitted to a third party / another controller without any hindrance. (Right to data portability).
- Lodge a complaint. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. However, Users may have the right to bring a claim before their local data protection authority.
How to exercise these rights
Any requests to exercise User rights can be directed to Quorum through the contact details provided in this document. We will contact you if we need additional information from you in order to honor your requests. If you would like to discuss or exercise such rights, please contact us at the details below.
4. Information Sharing
We disclose the categories of Personal Information described above to the following categories of persons:
- Our service providers, including vendors, consultants, and other service providers who perform services or functions on our behalf, for business purposes. For example, our service providers include companies who support us with marketing, sales, consulting, communications, software maintenance and support, web services, analytics, social media, market research, auditing, security, user verification, localization, and payment processing.
- Our group companies, as we work closely with other businesses and companies that fall under our group family. We may share certain about, for example, your employment history or browsing history on our Websites for marketing purposes or internal reporting.
- Our business partners, such as event sponsors or partners, advertising, and marketing partners, and other third parties with whom you interact to facilitate your relationship with Quorum or for any of the purposes described in our or those business partners’ privacy policies.
- Third parties such as law enforcement agencies, courts, other government authorities or other third parties where we believe it is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
- Potential transaction partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell or transfer all or a portion of our assets or business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your Personal Information to use it in a manner consistent with this Privacy Policy.
We require all third parties to respect the security of your Personal Information and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Information for their own purposes and only permit them to process your Personal Information for specified purposes and in accordance with our instructions. Please contact us for further information on the third parties that we may share your Personal Information with.
There are cases where the recipients referred to above may be located outside the jurisdiction in which you are located. See the section on “International Data Transfers” below for more information.
5. Information security and retention
Quorum has implemented security measures designed to ensure a level of security appropriate to the risk to the Personal Information we process. These measures are aimed at ensuring the ongoing integrity and confidentiality of Personal Information. We evaluate these measures on a regular basis to help ensure the security of the processing.
Personal Information shall be processed and stored for a period of time that enables us to continue to provide our Services to you, to for example:
- Provide our enterprise customers with Usage Data regarding their license;
- Address any complaints regarding our Services;
- Defend or bring any existing or potential legal claims or raise issues between us and the licensing organization;
- Enforce security standards and protect against unauthorized access or fraud;
- Comply with record retention requirements under applicable law;
- Meet our legal obligations including financial, accounting, tax, or export obligations;
- Maintain business records for internal purposes, such as in connection with analyses or audits.
Personal Information will be deleted when it is no longer required for the purposes stated in this Policy. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the information.
6. International data transfers
Personal Information is processed at Quorum’s operating facilitates and in any jurisdictions where the parties involved in the processing are located, including the United States and India.
Depending on the User’s location, data transfers may involve transferring the User’s Personal Information to a country other than their own, which may not be regarded as having an adequate level of protection for Personal Information under local laws.
In order to help ensure that your information is protected when transferred outside of the European Union, we have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to provide adequate protections for your Personal Information.
If any such transfer takes place, Users can find out more about the appropriate safeguards in place by contacting Quorum using the information provided in the contact section below.
7. Cookie Policy
Note that we may automatically collect certain technical information from your computer or mobile device over time and across different websites when you use the Service, using cookies and other tracking technology, which includes the Personal Information described above in Section 1.2. To learn more about our use of cookies, see our Cookie Policy.
8. How we handle “Do Not Track” requests
The Website does not support “Do Not Track” requests. To determine whether any of the third-party services we use honor the “Do Not Track” requests, please read their privacy policies. For more information, visit www.allaboutdnt.org.
9. Changes to this Privacy Policy
Quorum reserves the right to make changes to this Privacy Policy at any time. If we update this Privacy Policy, we will notify you by posting a new Privacy Policy on this page, and taking any additional notification measures required by applicable law.
10. Additional Disclosures for California Residents
The provisions contained in this section apply to the Personal Information of California residents (“you”, “your”, “yours”) and supplement the other sections of the Privacy Policy. These provisions supersede any divergent or conflicting provisions contained elsewhere in the Privacy Policy.
In this section, the terms “Personal Information” and “sale” or “sell” have the same definitions as in the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA”).
Collection and Use of Personal Information
We may collect Personal Information directly from you, or automatically from your devices when using the Services. We have collected the following categories of Personal Information about you in the past 12 months:
- Identifiers, such as name, postal address, email address, phone number, IP address, and user access credentials
- Commercial information, such as purchase history
- Internet or other electronic network activity information, such as access dates/times, login attempts, and aspects of the Services interacted with
- Professional or employment-related information, such as job title and company type
- Inferences drawn from other Personal Information, such as a profile reflecting your interests
For more information about the purposes for which we collect and use your Personal Information, please refer to the “How we use your Personal Information and the basis on which we use it”, “Information Sharing”, and “Cookie Policy” sections of this Policy. Please note that we do not use or disclose sensitive Personal Information.
Disclosure of Personal Information
We may disclose your Personal Information to third parties for the business purposes outlined in the “Information Sharing” section of this Policy. In the preceding twelve (12) months, we may have disclosed your Personal Information for a business purpose to the following categories of recipients:
| Categories of Personal Information disclosed for our business purposes | Categories of third parties to whom this Personal Information was disclosed |
| Identifiers |
|
| Commercial information |
|
| Internet or other electronic network activity information |
|
| Professional or employment-related information |
|
| Inferences drawn from other Personal Information |
|
We do not “sell” or “share” your Personal Information as those terms are defined under the CCPA. We do not knowingly sell or share the Personal Information of anyone under the age of 16.
Retention of Personal Information
Personal Information shall be processed and stored for a period of time that enables us to continue to provide our Services to you. Personal Information will be deleted when it is no longer required for the purposes stated in this Policy. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the information.
California Privacy Rights
Under the CCPA, if you are a California resident, you may have the right to:
- Right to Know: You have the right to request to know what Personal Information we have collected about you, including the categories of Personal Information , the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information , the categories of third parties to whom we disclose Personal Information , and the specific pieces of Personal Information that we have collected about you.
- Right to Delete: You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions.
- Right to Correct: You have the right to request that we correct inaccurate Personal Information that we maintain about you.
- Right to Non-discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA rights.
How to exercise your rights
To exercise your rights to know, delete, or correct, you need to submit your verifiable request by contacting us using the contact details provided in the “Contacting Us” section of this Policy.
For us to respond to your request, it’s necessary that we know who you are. Therefore, we may require additional information from you in order to verify your identify based on the Personal Information we have about you, such as your name, email address, and phone number, or that you confirm your identify by logging into your account with us.
You may designate an authorized agent to make a request under the CCPA on your behalf by providing us with a copy of your power-of-attorney document or signed authorization granting that right.
How and when we are expected to handle your request
We will confirm receipt of your verifiable request within 10 days and provide information about how we will process your request.
We will respond to your request within 45 days of its receipt. Should we need more time, we will explain to you the reasons why, and how much more time we need. In this regard, please note that we may take up to 90 days to fulfil your request.
Our disclosure(s) will cover the preceding 12 month period.
Should we deny your request, we will explain you the reasons behind our denial.
11. Contacting Us
Quorum Business Solutions, Inc is the controller responsible for the Personal Information we collect and process under this Policy.
If you have any questions or concerns regarding the way in which your Personal Information has been used, please contact us at:
Email: dpp@quorumsoftware.com
Toll-free Number (USA) +1 800 231 9741– attention Data Protection & Privacy
Postal Address:
ATTN: Data Protection & Privacy, 811 Main Street, Suite 2200, Houston, TX 77002
12. Definitions and legal references
The following definitions apply throughout this Privacy Policy, unless otherwise specified within the Privacy Policy.
The following definitions apply throughout this Privacy Policy.
“Cookies”
Small sets of data stored in the User’s device.
“Data Subject”
The natural person to whom the Personal Information refers.
“European Union (or EU)”
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area as well as the United Kingdom.
“Personal Information”
Any information that directly, indirectly, or in connection with other information — including a personal identification number — reasonably allows for the identification or identifiability of a natural person.
“Usage Data”
Information collected automatically through the Services (or third-party services employed in the Services), which can include: the IP addresses or domain names of the computers utilized by the Users who use the Services, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country or region of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Services) and the details about the path followed within the Services with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
“User”
The individual using the Services who, unless otherwise specified, coincides with the Data Subject.